Privacy Policy
Last updated: September 2025
Introduction
Lola Escapes ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our services, website, and social media channels.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information
- Travel preferences and requirements
- Payment information
- Communication history
- Social media interactions
WhatsApp Business Service
When you communicate with us through WhatsApp:
- Your messages are end-to-end encrypted
- We use your information solely for providing travel services
- We comply with Meta's WhatsApp Business Solution Terms
- You can request deletion of your conversation history
Social Media Integration
Our integration with Meta platforms (Instagram, Facebook) follows their terms of service and data policies. When you interact with our social media:
- We may collect public profile information
- Direct messages are handled according to Meta's privacy policies
- Your interactions may be used for marketing with your consent
Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- File a complaint with supervisory authorities
Contact Us
For privacy-related inquiries, contact us at:
laura@lolaescapes.com
WhatsApp: +55 11 99422-4000